Privacy Policy

1. Information We Collect

We may collect the following types of information:

• Account and profile: Name, email address, phone number, and password when you register or update your profile.
• Address and location: Service addresses you provide for bookings so we can assign technicians and deliver services in your area.
• Booking and order data: Service type, date/time, special instructions, and order history.
• Payment information: Payment method details are processed by our payment partners; we do not store full card numbers on our servers.
• Device and usage data: IP address, browser type, device identifiers, and how you use our app or website to improve our services and security.
• Communications: Messages you send to us or to technicians via our platform, and call/chat logs where applicable.

2. How We Use Your Information

We use the information we collect to:

• Create and manage your account and authenticate you.
• Process bookings, schedule technicians, and deliver home repair and maintenance services.
• Process payments and send receipts or refund-related communications.
• Send service reminders, order updates, and important notices.
• Improve our platform, services, and user experience (including analytics and troubleshooting).
• Comply with applicable laws, respond to legal requests, and protect our rights and users.
• Send marketing or promotional messages only where you have agreed; you can opt out at any time.

3. Sharing of Information

We may share your information with:

• Technicians and service partners: Name, contact details, service address, and booking details necessary to perform the job.
• Payment and service providers: To process payments, send SMS/email, and host our systems (under confidentiality and data protection obligations).
• Legal and regulatory bodies: When required by law or to protect our rights and safety.

We do not sell your personal information to third parties for their marketing purposes.

4. Data Retention and Security

We retain your data for as long as your account is active and as needed to provide services, resolve disputes, and comply with legal obligations. We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse.

5. Cookies and Similar Technologies

We use cookies and similar technologies to remember preferences, analyse usage, and improve our website and app. You can manage cookie settings in your browser; disabling some cookies may affect certain features.

6. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal data.
• Object to or restrict certain processing.
• Data portability.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with a supervisory authority.

To exercise these rights or ask questions about your data, contact us at privacy@fixzep.com or via the contact details on our website.

7. Children

Our services are not directed to individuals under 18. We do not knowingly collect personal data from children. If you believe we have collected such data, please contact us so we can delete it.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the "Last updated" date. Continued use of our services after changes constitutes acceptance of the revised policy.

9. Contact Us

For privacy-related questions or requests: FiXZEP, email privacy@fixzep.com, or use the contact page. Serving OMR (Old Mahabalipuram Road), Chennai, India.