Legal
Refund Policy
Last updated: February 10, 2025
This Refund Policy explains how cancellations, reschedules and service issues are handled for bookings made through the FiXZEP app. It applies to home services booked in OMR, Chennai.
1. Before the visit
You can cancel or reschedule a booking in the FiXZEP app before the technician is assigned, subject to availability of later slots. If a booking is cancelled in time, the amount paid for that booking is refunded to the original payment method.
2. After assignment or visit
Once a technician is assigned or has reached the service address, cancellation may not be eligible for a full refund. Any applicable cancellation fee will be shown in the app at the time of cancellation.
3. Service quality issues
If work is incomplete, incorrect, or not as described at booking, contact us through the app or at support@fixzep.com. We will review the booking, speak with the technician, and may offer a rework, partial refund, or full refund depending on the facts of the visit.
4. How refunds are paid
Approved refunds are issued to the original payment method. Bank or payment-partner timelines can take a few business days after we approve the refund.
5. Contact
For refund requests: support@fixzep.com. Privacy questions: privacy@fixzep.com. Serving OMR, Chennai.